![]() How do we protect the privacy of your health information? We give you a written notice, called a “Notice of Privacy Practice,” that tells about these rights and explains how we protect the privacy of your health information. The laws that protect your privacy give you rights related to getting information and controlling how your health information is used.Your “personal health information” includes the personal information you gave us when you enrolled in this plan as well as your medical records and other medical and health information.We protect your personal health information as required by these laws. (If we have denied coverage for your medical care or drugs and you don’t agree with our decision, Chapter 9, Section 4 of your Evidence of Coverage tells what you can do.)įederal and state laws protect the privacy of your medical records and personal health information. If you think that you are not getting your medical care or Part D drugs within a reasonable amount of time, Chapter 9, Section 10 of your Evidence of Coverage tells what you can do. You also have the right to get your prescriptions filled or refilled at any of our network pharmacies without long delays. This includes the right to get timely services from specialists when you need that care. We do not require you to get referrals.Īs a plan member, you have the right to get appointments and covered services from the plan’s network of providers within a reasonable amount of time. Call Member Services to learn which doctors are accepting new patients. TTY users call 1-87.Īs a member of our plan, you have the right to choose a primary care provider (PCP) in the plan’s network to provide and arrange for your covered services (Chapter 3 of your Evidence of Coverage explains more about this). ![]() If you have any trouble getting information from our plan because of problems related to language or a disability, please call Medicare at 1-800-MEDICARE (1-80), 24 hours a day, 7 days a week, and tell them that you want to file a complaint. If you are eligible for Medicare because of a disability, we are required to give you information about the plan’s benefits that is accessible and appropriate for you. We can also give you information in Spanish, in an audio format, in large print, or other alternate formats if you need it. Our plan has non-English speaking representatives and free language interpreter services available to answer questions from non-English speaking members. For the period of April 1 to September 30, Member Services is available Monday through Friday. Member Services is available seven days per week between October 1 and March 31. To get information from us in a way that works for you, please call Member Services department at 1-80 (TTY 711). ![]() We must provide information in a way that works for you (in languages other than English, in Braille, in large print, or other alternate formats, etc.)
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